Refund policy
At NoHook, your comfort and satisfaction are our top priorities. Please read our return and refund policy carefully before placing an order.
🔁 Returns Eligibility
Due to hygiene and safety reasons, nightwear products are not eligible for return or exchange, unless:
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You receive a damaged, defective, or incorrect product
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The issue is reported within 48 hours of delivery
📦 How to Raise a Return Request
To request a return, please contact us with:
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Your order number
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Clear images or video of the product showing the issue
📧 Email: Info@nohookindia.com
Our team will review the request and get back to you within 24–48 hours.
❌ Non-Returnable Items
Returns will not be accepted for:
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Size or fit issues
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Color variations due to screen differences
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Change of mind after delivery
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Products damaged due to improper use
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Orders placed during sale or promotional offers (if applicable)
💸 Refund Policy
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Once your return request is approved, the refund will be processed.
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Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days.
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COD Orders: Refunds will be processed via bank transfer or store credit (details will be requested).
🚚 Replacement (If Applicable)
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In case of damaged or incorrect products, we offer free replacement, subject to stock availability.
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If the product is out of stock, a full refund will be issued.
📍 Cancellation Policy
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Orders can be cancelled only before dispatch.
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Once shipped, cancellation requests will not be accepted.
📞 Need Help?
If you have any questions about returns or refunds, feel free to contact us:
📧 Email: Info@nohookindia.com
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM